1. Warranty Information

About Warranty

Unless otherwise agreed to in writing, Gigaram warrants that modules sold hereunder shall be free from defects in material of workmanship under normal use and service for a period of twelve (12) months from the date of shipment.

In the case of modules sold hereunder wherein a customer provides Gigaram with a new part(s) for a particular assembly project(s), Gigaram warrants that such assembly shall be free from defects in material of workmanship under normal use and service also for a period of twelve (12) months from the date of shipment.

If, however, a customer provides Gigaram with used part(s) for a particular assembly project(s), Gigaram warrants that such assembly using used part(s) shall be free from defects in material of workmanship under normal use and service for only one (1) month from the date of shipment.

No warranty extended by Gigaram shall apply to any modules which have been modified or altered by person other than Gigaram's authorization personnel; to modules that are defective due to misuse neglect improper installation, soldering or accident or to modules sold as "used".

Gigaram's obligation under this warranty is limited to the repair or replacement at Gigaram's option of defective parts or modules P.O.B. Gigaram's warehouse in Lake Forest, California.

Gigaram's liability under this warranty shall be limited solely to the cost of any necessary repairs to replacements of or refunds of buyer's purchase price for the modules and Gigaram assumes no risk of and shall not in any case be liable for any other damages, including without limitation any special incidental consequential or punitive damages, arising from breach of warranty or contract. All modules sold by Gigaram hereunder shall be deemed acceptable by buyer unless within seven (7) calendar days from the invoice date buyer shall notify Gigaram in writing that such modules are damaged defective or cannot be made operational. Any claims for shortages must be made to Gigaram in writing seven (7) calendar days from the invoice date.

2. RMA Information
  Download RMA Form (PDF Format) (250KB)
  Download RMA Form (Word Format) (1.56MB)

RMA Policy (For Resellers or Distributors ONLY)

- No return will be accepted after fourteen (14) calendar days from invoice date.

- Modules accepted for credit upon return will be subject to handling/restocking charge which shall be not less than fifteen percent (15%) of the price of the modules.

- Custom made modules are not subject to return under any circumstances.

- In no case are modules to be returned without first obtaining Gigaram's written permission.

- RMA (Returned Material Authorization) number issued by Gigaram must accompany all returned modules.

- Modules must be securely packed and delivered to Gigaram in an undamaged condition with buyer being solely responsible for paying all return freight expenses.

SHIPPING INSTRUCTIONS

Please ship to: Gigaram, Inc.
                     C/O: RMA Department
                      9 Spectrum Pointe Dr.
                      Lake Forest, CA 92630

- Once you have obtained a RMA number from Gigaram, you must, within thirty (30) days, send the product freight prepaid to Gigaram. When shipping an item back for replacement or return, MAKE SURE THE RMA NUMBER IS CLEARLY PRINTED ON THE BOX. A Gigaram authorized RMA number, packing slip and a copy of the original invoice must accompany all returned merchandise. Item(s) returned without a RMA number displayed on the outside of the box will not be opened and will be “Returned to Sender” postage due.

- Customer holds the responsibility for proper packaging and shipping of RMA. Items damaged or lost in shipping will be the sole responsibility of the customer. It is required that static sensitive items be shipped in an individual static bag.

- All replacement items will be shipped via prepaid UPS Ground or FedEx Saver. Any other shipping method, if requested, will incur a shipping fee. Items will not be shipped until the RMA item has been received. If item is found to have no defects, customer will be responsible for any shipping costs incurred.

- Physically damaged items will not be accepted. This includes: tool marks, removal of stickers, defacing, scratches, cracks, writing, melting, or any damage that can directly be attributed to abuse or damage by customer. Items received damaged (by the customer) should be reported within 48 hours by contacting Customer Service at 949.461.9999 or 866.444.2726.

3. Credit Application Form for New Customers         Download Credit Application Form ( 14KB)

New customers (Resellers and Distributors ONLY) please fill out this form and fax it to 1-949-461-9251 to open an account.